Customer Experience Specialist
This job has been removed
Location: Remote
Compensation: Hourly
Reviewed: Thu, Mar 13, 2025
This job expires in: 25 days
Job Summary
A company is looking for a Customer Experience Specialist.
Key Responsibilities
- Handle a high volume of customer interactions primarily through email and live chat, with occasional phone support
- Provide timely and empathetic responses to customer inquiries and resolve issues efficiently
- Identify trends in customer inquiries for process improvements and assist in maintaining knowledge management resources
Required Qualifications
- 3+ years of customer service experience, preferably in e-commerce or ticketing support
- Experience with CRM systems and e-commerce order management tools
- Ability to prioritize tasks and manage time effectively
- High proficiency with computers and strong organizational skills
- Willingness to handle phone inquiries when required
COMPLETE JOB DESCRIPTION
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Company Overview
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