Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist.

Key Responsibilities

• Handle a high volume of customer interactions primarily through email and live chat, with occasional phone support
• Provide timely and empathetic responses to customer inquiries and resolve issues efficiently
• Identify trends in customer inquiries for process improvements and assist in maintaining knowledge management resources

Required Qualifications

• 3+ years of customer service experience, preferably in e-commerce or ticketing support
• Experience with CRM systems and e-commerce order management tools
• Ability to prioritize tasks and manage time effectively
• High proficiency with computers and strong organizational skills
• Willingness to handle phone inquiries when required