Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist for video support.

Key Responsibilities

• Engage with customers through live video calls to provide real-time product support
• Maintain a professional video presence and assist customers with order management
• Document all interactions in the CRM system to enhance future customer interactions

Required Qualifications

• 1-3 years of customer service experience, preferably in retail or virtual support
• Must have a device with an integrated camera, reliable internet access, and headset compatibility
• Ability to provide a private, distraction-free workspace
• Comfort and confidence with on-camera video communication
• Flexibility to work varied hours, including evenings and weekends