Customer Experience Specialist

Job Summary

A company is looking for a Sales Customer Experience Specialist for evening and overnight shifts, working remotely.

Key Responsibilities

• Provide customer support via telephone and internet, handling inquiries and resolving basic support issues
• Process a high volume of customer inquiries and escalate more complex issues to the appropriate departments
• Track and document support requests, ensuring accurate customer information and follow-up on escalated issues

Required Qualifications

• Must be over 18 years of age
• High School Graduate or GED
• Ability to type 25 words per minute
• Proficient in PC operation and navigation
• Ability to work remotely in a virtual team environment