Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Retail Specialist.

Key Responsibilities

• Address Retailer inquiries through various communication channels with a positive and empathetic tone
• Provide detailed information about products, services, and policies while diagnosing Retailer pain points
• Collaborate with internal teams to resolve complex Retail requests and monitor trends for improvement opportunities

Required Qualifications

• High school diploma or equivalent
• 1+ years of experience in troubleshooting customer issues
• Experience with multi-channel communication platforms (phone, email)
• Familiarity with CRM systems or tools for managing customer interactions
• Strong critical thinking skills to evaluate problems and arrive at effective solutions