Customer Experience Specialist

Job Summary

A company is looking for a CX Specialist to provide support to Dealer clients and the National Sales Team.

Key Responsibilities

• Provide best in class customer service to external clients and assist internal departments
• Coordinate daily customer service activities and liaise with the sales team for in-field support
• Maintain accurate documentation for transactions and collaborate with other departments for operational efficiency

Required Qualifications

• Experience in customer service or a related field
• Familiarity with CRM systems
• Ability to work collaboratively with various departments
• Strong knowledge of Sym-Tech products is preferred
• Proven ability to meet performance objectives in a call center environment