Customer Experience Specialist

Job Summary

A company is looking for a CX Specialist who will provide support to Dealer clients and the National Sales Team.

Key Responsibilities

• Provide exceptional customer service to external clients and support internal departments
• Assist the sales team through correspondence and coordination of customer service activities
• Maintain product knowledge and ensure accurate documentation for transactions

Required Qualifications and Education

• Experience in customer service or a related field
• Familiarity with CRM systems for transaction documentation
• Ability to work collaboratively with sales and marketing teams
• Strong organizational skills for managing multiple tasks
• Knowledge of Sym-Tech products is an asset