Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to support faculty and administrative staff at colleges and universities worldwide.

Key Responsibilities

• Respond to inquiries and resolve customer service needs related to OpenStax platforms
• Manage support tickets during peak periods and provide continuous support throughout the year
• Gather customer feedback to improve internal processes and inform product development

Required Qualifications

• Bachelor's degree
• 2+ years of experience in customer support-related fields or similar fields
• Experience with CRM systems or helpdesk software
• Proficiency in using online support and ticketing systems
• Familiarity with databases and data entry skills