Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to manage customer interactions and enhance the customer experience.

Key Responsibilities

• Deliver personalized interactions through various communication channels, building strong rapport with customers
• Become an expert in products and services to provide efficient customer support
• Share customer insights with colleagues to advocate for service improvements and streamlined processes

Required Qualifications

• Minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
• Ability to build rapport quickly with customers
• Resilience and a positive attitude in a customer-facing role
• Willingness to learn and grow professionally
• Passion for customer service as a growth driver and brand differentiator