Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to enhance customer interactions and support branded resale.

Key Responsibilities

• Respond to a high volume of customer inquiries via email and chat with empathy and accuracy
• Resolve support issues related to orders, returns, accounts, and listings
• Maintain or exceed performance targets and contribute feedback on process improvements

Required Qualifications

• 1+ year experience in a customer-facing role
• Tech-savvy and quick to learn new platforms and tools
• Highly organized with strong time management in a queue-based environment
• Able to work independently and as part of a remote team
• Passion for sustainability and the circular economy