Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist for the Pet Team.

Key Responsibilities:

• Manage inbound email, chat, and phone inquiries to provide quality customer service
• Handle interactions promptly, focusing on one-call resolution and engagement
• Act as a liaison for internal departments, assisting with claims, billing, and sales

Required Qualifications:

• High School Diploma or Equivalent
• 2+ years of customer service experience
• Strong computer skills and ability to navigate multiple systems
• Ability to work flexible hours, including evenings and weekends
• Proven attendance reliability