Customer Experience Specialist

Job Summary

A company is looking for a Contact Center Customer Experience Specialist - 24hour Banking.

Key Responsibilities

• Provide high-level customer service by responding to inquiries via telephone or email
• Research and resolve customer problems, including those related to fraud support and internet operations
• Act as a liaison between customers and various departments to address complex issues

Required Qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Ability to navigate multiple computer systems and applications
• Proficient in using Microsoft Office applications
• Experience interacting positively with unsatisfied customers