Customer Experience Specialist

Job Summary

A company is looking for a Specialist, Customer Experience.

Key Responsibilities

• Responds to inbound customer inquiries via email and phone, maintaining a positive and professional attitude
• Acknowledges and resolves customer complaints while providing information about products and services
• Processes orders and keeps accurate records of customer interactions and feedback

Required Qualifications

• Bachelor's degree (preferred)
• 5-7 years of experience in a customer support role, with sales experience preferred
• Strong proficiency in Windows-based applications and experience with CRMs, such as Salesforce
• Experience in the educational or human resources discipline is a plus
• Drive, curiosity, resilience, and a goal-oriented work ethic