Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist.

Key Responsibilities:

• Provide prompt and courteous customer assistance via phone, email, and chat to achieve first-call resolution
• Investigate and resolve customer inquiries and issues efficiently, ensuring favorable outcomes
• Develop a deep understanding of products/services to effectively address customer inquiries and provide relevant information

Qualifications:

• A minimum of a High School Diploma or bachelor's degree is preferred
• At least 2 years of experience in customer retention, loyalty, or similar roles within a call center
• Experience with customer relationship management (CRM) software and call center technology
• Previous customer service experience required
• Bilingual in English and Spanish is preferred