Customer Experience Specialist

Job Summary

A company is looking for a Specialist, YESS Customer Experience.

Key Responsibilities

• Respond to inquiries from members and staff regarding YMCA association information and processes
• Process various membership and program-related transactions in YMCA operating systems
• Conduct audits of YMCA association data to ensure accuracy and compliance with guidelines

Required Qualifications

• Bachelor's degree or equivalent in a relevant field required
• 0-2 years of experience required
• Foundational skill level in customer service and support
• Entry-level industry knowledge and experience
• Ability to follow guidelines with limited decision-making authority