Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist 1 in the Dental Contact Center.

Key Responsibilities

• Handle customer inquiries related to dental insurance plans through inbound and outbound calls
• Provide accurate information and build customer relationships while navigating multiple systems
• Recognize when to escalate issues and identify opportunities for improving customer experience

Required Qualifications

• 2+ years of customer service experience or equivalent
• Experience in call centers or dental insurance preferred
• Ability to learn and understand a broad range of insurance products
• Excellent typing skills and proficiency with desktop applications
• Must pass dental terminology coursework during training