Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist in Corporate Payment Services.

Key Responsibilities

• Provide high-quality customer service to Corporate and Government clients
• Respond to inquiries, maintain accounts, and resolve customer issues on first contact
• Offer first-level technical support and review fraud prevention rules for transactions

Required Qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Knowledge of banking products, policies, and procedures
• Proficient in computer navigation and Microsoft Office applications
• Ability to adhere to Corporate and Government Regulatory requirements