Customer Experience Specialist

Job Summary

A company is looking for a Contact Center Customer Experience Specialist.

Key Responsibilities

• Provide high-level customer service by responding to inquiries and resolving issues via telephone or email
• Research and resolve customer problems, including those related to fraud support and internet operations
• Act as a liaison between customers and various departments to address complex customer or technology issues

Required Qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience or 18 months of prior customer service experience
• Completion of specialized skill training
• Ability to navigate multiple computer systems and applications
• Experience interacting positively with unsatisfied customers