Customer Experience Specialist

Job Summary

A company is looking for a Contact Center Customer Experience Specialist.

Key Responsibilities

• Provide high-level customer service by responding to inquiries via telephone or email
• Research and resolve customer problems, including those related to fraud support and internet operations
• Act as a liaison between customers and various departments to address complex issues

Required Qualifications

• High school diploma or equivalent
• Typically at least 18 months of customer service or related experience
• Experience navigating multiple computer systems and applications
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers