Customer Experience Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 23, 2026

This job expires in: 10 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Experience Associate.

Key Responsibilities

Act as the lead advocate and technical expert for WHS devices and remote support
Handle complex escalations and ensure adherence to SLAs while decreasing resolution time
Lead the creation of internal SOPs and external support assets, and monitor partner onboarding

Required Qualifications

2-3 years of experience in Customer Support, preferably in Hardware, SaaS, or HealthTech
Proven ability to communicate technical and business concepts clearly
Experience in process optimization and implementing best practices
Ability to build credibility with partners and internal stakeholders
Experience in the healthcare industry is a significant plus

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