Customer Experience Specialist

Job Summary

A company is looking for a Contact Center Customer Experience Specialist to provide high-level customer service and support.

Key Responsibilities

• Respond to telephone or email inquiries and resolve customer issues
• Research and address problems related to fraud support and internet operations
• Act as a liaison between customers and various departments to resolve complex issues

Required Qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Ability to navigate multiple computer systems and applications
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers