Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist who provides compassionate support to parents navigating feeding decisions and product inquiries.

Key Responsibilities

• Respond to customer inquiries with compassion and accuracy, treating each interaction as a conversation
• Support parents with feeding decisions, product questions, subscriptions, and order concerns
• Act as a liaison between customers and the broader team, providing feedback and insights for improvement

Required Qualifications

• Experience in customer-facing roles focused on relationship-building
• High emotional intelligence and curiosity about customer needs
• Ability to manage workload efficiently without sacrificing quality
• Familiarity with customer experience platforms and communication across various channels
• Availability to work 5 days a week, including at least one weekend day