Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Journey Specialist to promote and support the use of a medical device for stroke recovery.

Key Responsibilities

• Monitor patient/customer progression and identify individuals at risk of drop-off
• Analyze operational data to uncover trends and recommend improvements for conversion and retention
• Coordinate recovery efforts for stalled patients/customers and facilitate cross-functional collaboration

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Healthcare Administration, or related field
• 1-2 years of experience in customer success, sales, or related roles
• Strong analytical mindset with experience in data tracking and reporting
• Technical aptitude to troubleshoot hardware/software issues
• Familiarity with Salesforce or similar CRM systems is strongly preferred