Customer Experience Specialist

Job Summary

A company is looking for an Account & Customer Experience Specialist to deliver exceptional customer support across e-commerce channels.

Key Responsibilities

• Manage customer inquiries and resolve issues across various platforms, ensuring timely and professional responses
• Support inbound B2B inquiries and maintain engagement with high-value customers
• Utilize tools to manage workflows and improve systems, integrating AI for enhanced efficiency

Required Qualifications

• 3-6 years of experience in customer experience, account support, or inside sales
• Experience in DTC (e-commerce) and/or B2B environments preferred
• Interest in beauty and personal care products
• Proficiency with tools such as Google Workspace, HubSpot, and Zendesk
• Must actively use AI tools in daily work and have the ability to build prompts and templates