Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Night Shift - Remote).

Key Responsibilities

• Resolve support tickets and partner contacts using a ticketing system, ensuring partner satisfaction
• Proactively test and investigate software issues raised by partners, maintaining a test account for quality assurance
• Exceed performance expectations in product knowledge and support the CX team in achieving targets

Required Qualifications

• Curiosity and problem-solving skills to identify root causes and provide creative solutions
• Passion for customer satisfaction and advocacy for the brand
• Proficiency in English for high-quality written and spoken communication
• Technical mindset with the ability to navigate and explain software functionalities
• Ability to work in a fast-paced, evolving environment and embrace feedback for continuous improvement