Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to manage billing and customer satisfaction.

Key Responsibilities:

• Manage billing, recurring subscriptions, and account updates in Salesforce and NetSuite
• Support enterprise collections and process payments while maintaining accurate financial records
• Handle customer inquiries and escalations, producing reports for stakeholders and supporting process improvements

Required Qualifications:

• 2+ years of experience in billing, finance, and administrative operations
• Proficiency in Salesforce, NetSuite, and Microsoft Office (Excel, Word, Outlook)
• Strong understanding of billing, invoicing, collections, and month-end financial processes
• Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment
• Integrity and accuracy in handling sensitive financial and customer information