Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to support the launch of an AI solution in the InsurTech sector.

Key Responsibilities

• Manage the end-to-end customer journey, from onboarding to product adoption and retention
• Design and implement scalable customer journey processes leveraging an AI-forward approach
• Monitor customer health metrics and drive product adoption through education and engagement strategies

Required Qualifications

• Proven B2B SaaS experience in Customer Success, Account Management, or Customer Experience roles
• Demonstrated ability to create structure and processes in dynamic environments
• Strong product and sales orientation with a focus on value delivery
• Prior experience in the Insurance Industry or with Risk Management Software
• Familiarity with CRM and Customer Success systems such as HubSpot, Totango, or Pendo