Customer Experience Specialist

Job Summary

Customer Experience Specialist is a contract position that involves handling inbound calls, emails, and CRM case management to assist customers with various inquiries and issue resolution.

Key Responsibilities

• Handle inbound calls, emails, and customer support cases
• Verify customer identity and navigate CRM systems such as Salesforce
• Document customer interactions and maintain accurate case notes

Required Qualifications

• Experience working with CRM platforms, preferably Salesforce
• Ability to adapt in a fast-paced, process-driven environment
• Comfortable handling multiple priorities and customer interactions daily
• Strong customer service orientation
• Critical thinking and multitasking abilities