Customer Experience Specialist

Job Summary

Customer Experience Specialist, responsible for managing customer relationships and order processes within a defined sales territory in a full-time role.

Key Responsibilities

• Manage customer relationships from inquiry to order completion within a defined sales territory
• Process customer orders accurately and provide freight quotes, ensuring timely communication
• Conduct proactive outreach to customers to maintain strong account relationships and resolve claims

Required Qualifications

• Experience in a customer-facing sales or account management role
• Familiarity with order processing, freight quoting, and claims management
• Highly organized with the ability to manage multiple tasks simultaneously
• Comfortable working cross-functionally with various teams
• Experience using CRM systems for tracking interactions and follow-ups