Customer Experience Specialist

Job Summary

Customer Experience Specialist provides full-time customer service by addressing inquiries and resolving issues via phone or email, while obtaining knowledge of products and acting as a liaison between customers and departments.

Key Responsibilities

• Respond to customer inquiries and resolve issues related to products and services
• Research and address problems, including fraud support and internet operations
• Act as a liaison between customers and various departments to resolve complex issues

Required Qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Ability to navigate multiple computer systems and applications
• Proven time management and multitasking skills
• Experience in handling interactions with unsatisfied customers