Customer Experience Specialist

Job Summary

Delivering exceptional service to pet insurance customers, the full-time Customer Experience Specialist will manage high volumes of inquiries and ensure a seamless experience in a virtual environment while working a schedule that includes weekends.

Key responsibilities

• Manage and resolve high volumes of inbound customer inquiries via phone, chat, and email with a focus on one-contact resolution
• Educate customers on pet insurance products and services to enhance their understanding and satisfaction
• Strengthen customer relationships by addressing issues promptly and creating memorable experiences

Required qualifications

• Previous experience in customer service or a related field
• Ability to work a flexible schedule, including weekends and evenings
• Familiarity with pet insurance or related products is a plus
• Proficiency in using digital communication tools and platforms
• Willingness to attend in-office meetings once a month if located within 50 miles of a MetLife office