Customer Experience Specialist

Job Summary

Providing high-level customer service, the full-time Customer Experience Specialist will respond to inquiries via phone or email, resolve issues related to fraud and internet operations, and act as a liaison between customers and various departments, all while working remotely.

Key responsibilities

• Respond to customer inquiries and requests through telephone and email
• Research and resolve problems, including those related to fraud support and internet operations
• Act as a liaison to resolve complex customer or technology issues with various departments

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience
• 18 months of prior customer service or related experience
• Successful completion of specialized skill training
• Proficient computer navigation skills using various software packages