Customer Experience Specialist

Job Summary

Providing exceptional customer service, the part-time Customer Experience Specialist will respond to inquiries via phone or email, resolve issues related to fraud and internet operations, and act as a liaison between customers and various departments while working remotely.

Key responsibilities

• Respond to customer inquiries and resolve issues related to products and services
• Research and address problems, including those involving fraud support
• Maintain thorough knowledge of products, services, and applicable regulations

Required qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Ability to navigate multiple computer systems and applications
• Experience interacting positively with dissatisfied customers
• Proficiency in Microsoft Office applications