Customer Experience Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Experience Specialist will respond to inquiries and resolve issues related to products and services while acting as a liaison between customers and various departments in a remote setting.

Key responsibilities

• Respond to telephone and email inquiries, ensuring high-quality customer service
• Research and resolve customer problems, including those related to fraud and internet operations
• Obtain thorough knowledge of products, services, and applicable regulations to assist customers effectively

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience or 18 months of prior customer service experience
• Completion of specialized skill training
• Proficiency in navigating multiple computer systems and applications
• Experience in handling customer interactions, particularly with unsatisfied customers