Customer Experience Specialist

Job Summary

Providing high-level customer service, the full-time Customer Experience Specialist will respond to inquiries and resolve issues related to fraud support and internet operations while working remotely.

Key responsibilities

• Respond to telephone and email inquiries, requests, and problems from customers
• Research and resolve complex customer issues, acting as a liaison between customers and various departments
• Obtain thorough knowledge of products, services, and applicable regulations to assist customers effectively

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience or 18 months of prior customer service experience
• Completion of specialized skill training
• Proficiency in navigating multiple computer systems and applications
• Experience in handling interactions with unsatisfied customers