Customer Experience Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Experience Specialist will respond to inquiries via phone and email, resolve issues related to fraud and internet operations, and act as a liaison between customers and various departments while working remotely.

Key responsibilities

• Respond to customer inquiries and resolve issues related to products and services
• Research and address problems, including those involving fraud support and technology
• Develop a thorough understanding of company products, services, and applicable regulations

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience
• At least 18 months of prior customer service or related experience
• Completion of specialized skill training
• Proficient in navigating multiple computer systems and applications