Customer Experience Specialist

Job Summary

Providing exceptional customer service, the part-time Customer Experience Specialist will respond to inquiries via telephone or email, resolve issues related to fraud and internet operations, and act as a liaison between customers and various departments, all while working remotely.

Key responsibilities

• Respond to customer inquiries and resolve issues using multiple systems
• Research and address problems related to fraud support and internet operations
• Develop thorough knowledge of products, services, and applicable regulations

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service experience or 18 months of related experience
• Completion of specialized skill training
• Ability to navigate multiple computer systems and applications
• Experience in handling customer interactions, including with unsatisfied customers