Customer Experience Specialist

Job Summary

To support a growing AI-powered customer experience, the full-time Customer Experience Specialist will manage customer inquiries, improve workflows, and enhance automation systems while working remotely.

Key responsibilities

• Build and iterate on AI customer experience systems, ensuring high-quality automation and customer satisfaction
• Investigate and resolve complex customer issues that require human judgment and empathy
• Identify patterns in customer interactions to enhance workflows and self-service options

Required qualifications

• 4+ years of experience in a high-growth consumer startup, preferably in a technology-enabled and regulated environment
• Strong quantitative and systems thinking skills, with a focus on identifying patterns and root causes
• Experience with AI and automation tools to improve customer support processes
• Ability to thrive in a high-intensity remote work environment with significant ownership and accountability
• Familiarity with SQL is a bonus for data analysis and trend identification