Customer Experience Specialist

Job Summary

Providing exceptional customer service, the part-time Customer Experience Specialist will respond to inquiries and resolve issues related to prepaid services while working remotely in a flexible schedule.

Key responsibilities:

• Respond to telephone and email inquiries, addressing customer requests and problems
• Research and resolve issues, including those related to fraud support and internet operations
• Act as a liaison between customers and various departments to resolve complex issues

Required qualifications:

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Ability to navigate multiple computer systems and applications
• Experience in effectively interacting with unsatisfied customers
• Proficient in using Microsoft Office applications