Customer Experience Specialist

Job Summary

Providing a warm and welcoming experience for every customer, the full-time remote Customer Experience Specialist will schedule service appointments, resolve issues, and build relationships through professional communication in a fast-paced environment.

Key responsibilities

• Schedule service appointments and resolve customer issues with care
• Communicate professionally and friendly via phone, email, and text to build customer relationships
• Make outbound calls to assist customers with maintenance and service needs while maintaining accurate records

Required qualifications

• A minimum of one year of recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role
• Exceptional communication skills, demonstrating warmth and a solutions-focused approach
• Strong organizational skills and ability to work independently in a fast-paced environment
• Proficiency in computer applications, including Outlook, Word, Excel, and cloud-based phone systems
• High School Diploma or GED required