Customer Experience Specialist

Job Summary

Delivering exceptional customer service, the full-time Customer Experience Specialist will manage incoming and outbound communications, providing timely resolutions to customer inquiries and ensuring a positive experience throughout the loan process in a remote setting.

Key responsibilities

• Handle incoming calls from customers and dealers, ensuring professional and efficient communication
• Provide single-call resolutions by researching and addressing customer inquiries and concerns
• Educate customers on loan details and proactively communicate for follow-ups and onboarding

Required qualifications

• High School Diploma or GED equivalent required
• 2 years of customer service experience required
• Experience in the financial services or related industry preferred
• Bilingual (English/Spanish) skills are a plus
• Proficiency with Microsoft Office Suite and other business software applications