Customer Experience Specialist

Job Summary

Focusing on delivering exceptional customer experiences, the full-time Customer Experience Specialist will manage sensitive interactions, advocate for service improvements, and become an expert in products while working remotely.

Key responsibilities:

• Deliver personalized interactions through various communication channels, building strong rapport with customers
• Become an expert in products and services to provide efficient support to customers
• Share insights from customer interactions to advocate for improvements in service and processes

Required qualifications:

• A minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
• Excellent written and verbal communication skills with a comfort in engaging with customers over the phone
• Strong problem-solving skills and the ability to de-escalate customer issues effectively
• Proven ability to build rapport quickly and maintain positive relationships
• Resilience and a positive attitude in a fast-paced, customer-facing environment