Customer Experience Specialist

Job Summary

Providing exceptional customer service in a full-time remote capacity, the Customer Experience Specialist will respond to inquiries and resolve issues related to fraud support and internet operations while acting as a liaison between customers and various departments.

Key responsibilities

• Respond to telephone and email inquiries, ensuring high levels of customer satisfaction
• Research and resolve customer problems, including those related to fraud and technology
• Develop a thorough knowledge of products, services, and applicable regulations to effectively assist customers

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience or 18 months of prior customer service experience
• Completion of specialized skill training related to customer service
• Ability to navigate multiple computer systems and applications
• Experience in effectively interacting with unsatisfied customers