Customer Experience Specialist

Job Summary

Focusing on delivering personalized customer interactions, the full-time Customer Experience Specialist will manage inbound and outbound communications via phone, SMS, email, and chat, while collaborating with cross-functional teams to enhance customer satisfaction in a remote setting.

Key responsibilities:

• Deliver personalized and effortless interactions with customers through various communication channels
• Become an expert in products and services to provide efficient support and solutions
• Share customer insights with colleagues to advocate for service improvements and process enhancements

Required qualifications:

• Minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
• Strong communication skills and comfort engaging with customers over the phone
• Ability to build rapport quickly and effectively with customers
• Proven skills in de-escalating customer issues and turning them into positive experiences
• Resilience and a positive attitude in a fast-paced customer-facing role