Customer Experience Specialist

Job Summary

As a full-time Customer Experience Specialist, the successful candidate will engage with internal and external customers in the Group Administration Contact Center, answering inquiries related to policies while providing a positive customer experience, with remote work options available for those outside the Des Moines, IA and Charlotte, NC areas.

Key responsibilities

• Interact with customers via inbound and outbound calls, ensuring a consistent and positive experience
• Anticipate customer needs while navigating systems and applications to provide integrated support
• Build customer relationships by delivering accurate information and resolving inquiries in real-time

Required qualifications

• 2+ years of customer service experience or equivalent through work, training, military experience, or education
• Experience in call centers or customer service, preferably in the insurance or dental industry
• Ability to learn and apply knowledge of a broad range of benefit and claim products
• Excellent typing skills and proficiency with desktop applications such as MS Office
• Strong ability to quickly learn and navigate various software and web applications