Customer Experience Specialist

Job Summary

Handling customer inquiries in a dental insurance contact center, the full-time Customer Experience Specialist will manage inbound and outbound calls, ensuring a positive experience while navigating multiple systems and providing accurate information remotely.

Key responsibilities

• Interact with customers via phone calls to address inquiries related to dental insurance plans
• Anticipate customer needs and provide coordinated support based on previous interactions
• Build relationships by delivering accurate information and identifying opportunities for service improvement

Required qualifications

• 2+ years of customer service experience or equivalent, preferably in call centers or dental insurance
• Ability to learn and understand a wide range of insurance products
• Excellent typing skills and proficiency with desktop applications like MS Office
• Capability to navigate various software and web applications quickly
• Must pass dental terminology coursework during training