Customer Experience Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Experience Specialist will handle inquiries from policy owners and third-party payers, ensuring a positive experience while working remotely or in a hybrid arrangement.

Key responsibilities

• Interact with customers through inbound and outbound calls, applying service skills and product knowledge
• Anticipate customer needs and navigate multiple systems to provide integrated support
• Build relationships by delivering accurate information and resolving inquiries in real-time

Required qualifications

• 2+ years of customer service experience or equivalent through work, training, or education
• Proficiency in desktop applications such as MS Office and ability to navigate various software
• Capability to learn and apply knowledge of a broad range of products
• Ability to handle multiple tasks in a fast-paced environment
• Commitment to maintaining confidentiality