Customer Experience Specialist

Job Summary

Providing exceptional customer support in a remote environment, the full-time Customer Experience Specialist will manage inquiries related to membership, childcare, and programs while ensuring data accuracy and adherence to service level agreements.

Key responsibilities

• Respond effectively to inquiries from members and staff via a centralized ticketing system
• Process various membership and program-related transactions across multiple YMCA operating systems
• Conduct audits of YMCA association data to ensure accuracy and escalate issues as needed

Required qualifications

• Bachelor's degree or equivalent in a relevant field such as Business or related disciplines
• 0-2 years of experience in a customer service or support role
• Entry-level industry knowledge and experience with YMCA operations
• Ability to follow established guidelines and procedures
• Strong attention to detail and effective time management skills