Customer Experience Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Experience Specialist will respond to inquiries via phone or email, resolve issues related to fraud and internet operations, and act as a liaison between customers and various departments while working remotely.

Key responsibilities:

• Respond to customer inquiries and resolve problems through effective communication
• Research and address issues related to fraud support and internet operations
• Develop a thorough understanding of products, services, and applicable regulations

Required qualifications:

• High school diploma or equivalent
• A minimum of nine months of Contact Center customer service training/experience
• At least 18 months of prior customer service or related experience
• Completion of specialized skill training
• Proficiency in navigating multiple computer systems and applications