Customer Experience Specialist

Job Summary

Assisting with the processing of contracts and payments, the full-time Customer Experience Representative will manage customer inquiries, cancellations, and administrative tasks in a hybrid work environment.

Key responsibilities:

• Process and review contracts for eligibility, corrections, and updates based on dealer requests
• Handle customer inquiries regarding contracts and cancellations, providing accurate information and processing requests
• Manage incoming payments and assist with administrative duties related to contract management and dealer support

Required qualifications:

• High school diploma or equivalent
• Minimum 2 years of basic administrative experience
• Proficient in Microsoft Office programs such as Outlook, Excel, and Word
• Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
• Detail-oriented, accurate, and highly organized