Customer Experience Specialist

Job Summary

To support a growing telehealth platform, the remote Customer Experience Specialist will serve as a subject matter expert, providing timely assistance to patients through various channels and collaborating with clinical teams to ensure positive health outcomes.

Key responsibilities

• Become an AgelessRx product expert by supporting and educating customers on their longevity journey
• Answer prospective and current patient inquiries efficiently to maximize satisfaction and assist in achieving successful outcomes
• Proactively identify inquiries requiring clinical insight and escalate them accordingly while helping to improve customer experience infrastructure

Required qualifications

• Minimum 2 years in a client-facing role
• Certified health coach certification or relevant education/experience in health coaching
• Education and/or professional experience in health, wellness, or a related field
• Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday
• Interest in the anti-aging/longevity movement